November 20, 2024
Unsung Heroes: The Rental Desk - Empowering Seamless Logistics Operations
“Look at this lead pencil. There’s not a single person in the world who could make this pencil. Remarkable statement? Not at all.” This was the opening statement of Milton Friedman’s ‘Pencil’ from 1980, an epic narration of how thousands small and large businesses, hundreds of workers, half-dozen countries, all come together without ever meeting each other, to produce a single pencil.
This shows us one important aspect of the way the world works – there’s always more than what meets the eyes. In this case, what the customer sees is just a pencil – but in reality, it is lead, wood, rubber, carboard boxes, colors, shipping, underneath which all come together to produce one pencil.
And Rental Desk is another such stunning example which is a collective that operates on multiple level, across time and geography, business verticals, expertise, to seamlessly deliver rental equipment to all our customers.
But how does it work? Let’s hear our expert Rishiram Sharma who orchestrates the entire symphony and is instrumental in turning every business order into lifelong partnership.
Let's hear from our expert, Rishiram Sharma, how Rental Desk makes a difference in helping Atlas Copco Rental change the industry landscape.
What is the foremost factor that makes Atlas Copco Specialty Rental the most preferred choice?
Atlas Copco Specialty Rental has an unwavering focus on safety when it comes to delivery of equipment. From the beginning, we have always ensured complete and total compliance with all governmental policies and choose the highest level of safety for all machines, backed with proper documentation. To the extent where we have a timely qualified trainings that is vetted by me, and evaluation happens on quarterly basis. When the equipment is on-boarded, we ensure the highest degree of safety with top-quality locking arrangements, irrespective of the weather or conditions of the road. So be it bad weather or a difficult terrain, we don’t just deliver the equipment fast, but also completely safe and secure – for man and machine.
How do customers get their equipment delivered anywhere in the country, without hassle with Atlas Copco Specialty Rental?
With Specialty Rental, we have been trained by a legacy where we think about the customer first. Logistics plays the most important part here as we deliver 24x7, 365 days. So in case of a new order, or a contingency – planned or emergency, be it on a mountain or the remotest section of the city, our delivery will be safe and secure at all times. While equipment are delivered by road, parts are usually shipped along with the main consignment, saving time and money for our customers. In fact, during a breakdown, we also deliver critical components and parts through air if the need arises, ensuring our customers don’t suffer prolonged downtime or losses in business. Our network of operators and fleet of vehicles, unite to make sure the machinery reaches our customers on time, always. We also even helping with loading and unloading, offering an end-to-end service.
We don’t deliver machinery by air, It is critical components and parts needed at site in case of urgency during the rental project.
Why is logistics the cornerstone of Atlas Copco Specialty Rental?
Our sales engineers have an inherent understanding of our customer requirements. Our experts have a natural ability to design tailored solutions for them, but it is our logistics team that gets the ball rolling. It is our logistics fleet and network of safe and secured vehicles that delivers on the promise we had made to our customers. Be it the remotest of areas, the harshest of weather conditions, or even the sheer scale of machinery to be delivered, consistency is key. We are also experts in multiple mobilization in a single day, across locations, and some even reverse logistics, offered with complete tracking details with our expertly designed transport management system. So logistics is the key between our cutting-edge innovation and our clients’ aspirations.