Meet Winnie Khoo, Oil-Free Air Senior Sales Engineer in Atlas Copco Malaysia
Winnie is a senior sales engineer who is responsible for establishing and maintaining relationships with customers. She works to identify areas where she can improve customer satisfaction and lead to cost savings or other client benefits.
Senior Sales Engineer, Winnie Khoo knows how to keep business and society running, at all times. She has a CAD/CAM Engineering degree from the University of Malaya and a Master in Business Administration from INTI International University & College. She joined Atlas Copco in 2017 as a sales engineer with Industrial Air. After a while, with a recommendation from an old co-worker, Ronnie Lim, and an interview by Oil-Free Air Business Line Manager, Mr. Mahendran she embarked on a new opportunity as an Oil-Free Air sales engineer. Currently, she is a successful Oil-Free Air Senior Sales Engineer for the northern region of Malaysia. Winnie takes care of opportunities in the northern region, starting from Perlis to Taiping, and manages new projects as well as replacement projects.
Winnie expressed her gratitude to her leaders by saying, “many thanks to Mr. Jonathan and Mr. Mahendran for the possibilities they’ve given me to work for the company”.
You work in the Compressor Technique business, serving customers who quickly need flexible solutions installed. Can you tell us about some exciting projects you have participated in?
I am glad that I was able to win bids for projects that include the air compressor, air dryer, air filter, nitrogen generator, and AirNet. In addition, I can collaborate with a team to accomplish a project that includes an oil-free centrifugal air compressor, an oil-free rotary screw air compressor, and the largest standard zero-purge dessicant air dryer. In the end, I was able to get the job, and I got to see a heat compression air dryer in action.
Your biggest goal that you have achieved during your time with Atlas Copco?
After a few years of collecting information from smaller projects, I was finally able to get the biggest project in Penang, and our team helped the client to have more faith in our ability to do the job. So, this client had our competitor’s compressors in the majority of their plant. Slowly, we gained the interest of the client and were able to secure a chance from one compressor replacement to a few replacement projects for single-unit compressors. These projects gained the client’s confidence with Atlas Copco machines and finally, we managed to offer them 10 units of compressors.
How do you plan your day-to-day appointments with customers? - Sharing of C4C best practices
Every two days I will check into C4C to plan my customer appointments and keep track of my activities. Personally, if we can adapt to it, then I find it is a good thing because we can plan our schedule ahead. For instance, I have plans to meet a few customers, but if I just write it down then maybe my schedule would crash. But if I use C4C to key in then it will pull out the source of a message and reminds me that the activity is in error if I have keyed in appointments at the same time. Then I will be aware of the timing of my other activities and reboot my schedule. Some used their own methods to plan the schedule like maybe putting it all in the mind, but sometimes we will overlap it which maybe will cause us to promise two persons at a very close time. So, C4C helps me to plan and schedule my appointments to avoid promising to meet customers at the same time because if I miss the opportunity then customers will lose trust in me.
And what inspires you to give your best?
I am completely self-motivated and driven by my passion. In particular, my co-workers Edwin, Yap, Amir and the rest of the team provided me with invaluable technical insight and advice.
Go for it- Just do it!